ErdgasUmstellung is forced to interrupt the supply of natural gas to some households for safety reasons. This can be due to a number of reasons:
1. The smell of gas within a customer system
If ErdgasUmstellung detects the smell of gas while inspecting or adapting your natural gas appliances, we will suspend and seal your natural gas system for your safety and the safety of others. You will also receive a warning label from our technician. As noted on the label, please have your system inspected by an approved installation company. The installer you commission can note down the inspection of and work on the fault on the back of the warning label and send it to ErdgasUmstellung by post. The address can be found on the warning label. ErdgasUmstellung will pay the postage. ErdgasUmstellung will then inform you of the date and time of a new appointment to inspect and adapt your natural gas appliance. However, if your installer adapts your appliance to H gas at the same time as they correct the fault, please have your contract installation company also fill out the completion notification and send this back to ErdgasUmstellung.
2. The gas appliance has a major fault, a fault could not be corrected or the warning label was not returned
If ErdgasUmstellung detects a major fault in your natural gas appliance, the appliance must be shut down and will be blocked for safety reasons. In this case, you will receive a warning label from the ErdgasUmstellung technician. Get in contact with a listed installation company and have the fault corrected. Once the fault has been corrected, send the warning label back to us with the necessary information. ErdgasUmstellung’s address can be found on the warning label. We will pay the postage for you. Once we have received the warning label, ErdgasUmstellung will then inform you of the date and time of a new appointment to inspect and adapt your appliance. However, if your installer adapts your appliance to H gas at the same time as they correct the fault, please have your contract installation company also fill out the completion notification and send this back to ErdgasUmstellung.
3. The appliance has not been replaced or ErdgasUmstellung has no information about the replacement
If ErdgasUmstellung determines that your appliance cannot be adapted to H gas and none of the listed installation companies are able to adapt your appliance, the appliance must be replaced. If you do not replace the appliance or ErdgasUmstellung does not receive information about the replacement, we will block and seal your natural gas system for safety reasons. Please get in contact with a listed installation company of your choice to have your appliance replaced. Please inform us of the replacement of the appliance using this form .
4. ErdgasUmstellung has not received any communication in relation to the adaptation of the appliance
If your gas appliance has already been adapted by a listed installation company for operation with H gas and ErdgasUmstellung has not been notified of this, your natural gas system will be blocked and sealed. You will receive a block card from our technician. Get in contact with a listed installation company to have the natural gas system put back into operation. For safety reasons, only an approved installation company may remove the seal and unblock the system. Your appliance must be adapted to H gas to be able to ensure the safe operation of your system. If the installation company you commission adapts your appliance to H gas, please send us the completion notification on the back of the block card. ErdgasUmstellung’s address is already printed on the card and ErdgasUmstellung will pay the postage as recipient. If the installation company cannot adapt the appliance to H gas and/or cannot put the appliance back into operation, please contact ErdgasUmstellung via our freephone helpline on (+49 80) 0439-8444 (Mon–Fri, 7 am to 8 pm and Sat, 8 am to 4 pm) or send an e-mail to email@example.com. Please use the key phrase ‘interruption of supply’.
5. Denial of access or the consumer cannot be reached
If ErdgasUmstellung is unable to access or is denied access to the appliances despite multiple visits to the property and attempts to contact the consumer, we will block your supply. As a last resort, we will block your supply from the street as there is a danger to your life and the lives of other tenants at this point. We will also give you a block card at the same time. The street block can only be lifted by the network operator responsible for the street. In this case, please contact ErdgasUmstellung via our freephone helpline on (+49 80) 0439-8444 (Mon–Fri, 7 am to 8 pm and Sat, 8 am to 4 pm) and use the key phrase ‘interruption of supply’. This is the only way your appliance can be properly adapted and be supplied with H gas.
Who will bear the costs if the supply is blocked?
All costs resulting from the decommissioning and resupplying with natural gas shall be borne by the person responsible for preventing the adaption of the natural gas system to H gas or failing to provide the information concerning the replacement appliance.