If we determine based on data collected on your appliance that your natural gas appliance does not fulfil the technical requirements for safe operation using H gas, then you will have to take action. You will have to replace your appliance for it to be safely supplied with natural gas in the future. You can conveniently notify us of your new appliance online. PLEASE NOTE: Your notification regarding your new appliance must be sent three months before the conversion to H gas at the latest so that we can collect data on the new appliance and adapt it for H gas at the right time, using the necessary replacement material where applicable.
Below you will find reasons why it may not be possible to adapt your natural gas appliance:
1) It is technically impossible
If it is not possible to adapt your natural gas appliance for technical reasons, you will not be allowed to use your consumer appliance according to the German Technical and Scientific Association for Gas and Water’s Technical Regulations for Gas Installations from the conversion date. We recommend replacing the natural gas appliance at the earliest stage possible to prevent disruption to your natural gas supply.
2) It is not approved for the German market
We require both the type plate and proof of the appliance’s approval for the German market in order to correctly classify your natural gas appliance. If your consumer appliance has not been approved in Germany, you will not be able to use your consumer appliance according to the German Technical and Scientific Association for Gas and Water’s Technical Regulations for Gas Installations. In this case, you will have to decommission your natural gas appliance immediately.
3) Parts are not available
In spite of our strenuous efforts, it may so happen that we are unable to procure the necessary spare parts from the manufacturer to adapt your consumer appliance for H gas operation. This means that you will no longer be able to use your consumer device in its current state according to the German Technical and Scientific Association for Gas and Water’s Technical Regulations for Gas Installations from the conversion date. If ErdgasUmstellung is unable to adapt your appliance for the natural gas conversion due to a lack of materials, then you can also get a second opinion from a listed installation company.
In any case, we will notify you after our inspection in writing regarding the findings and explain the exact reason why it is not possible to adapt your appliance. We can also offer you support in carrying out any necessary measures.
We are happy to answer any questions you may have – in this case, please contact us by calling our free helpline at (+49-800) 4398-444 (Monday to Friday, 7 am to 8 pm and Saturday, 8 am to 4 pm) or by sending an e-mail to us at email@example.com.